Refund Policy

Last updated: 27 September 2026.

Because BD.MARKET sells digital products that are delivered instantly once payment is verified, refunds are handled differently than physical goods.

When you're eligible for a refund

• You were charged more than once for the same order (duplicate payment)
• The product is materially different from what was described on its product page
• You paid but never received access, and our support team couldn't resolve it

When you're generally not eligible

• You've already downloaded or accessed the product and simply changed your mind
• The issue is with a third-party service the product depends on, not the product itself
• The request is made after the eligibility window described below

Requesting a refund

Email support@bd.market within7 days of your purchase with your order ID and the reason for the request. We'll review it and respond within a reasonable time.

How refunds are paid

Approved refunds are issued back through Stripe to your original payment method. Processing time after approval depends on your payment provider and is outside our control.