Complaints

If something about your order, an account issue, or your experience with BD.MARKET wasn't right, we want to hear about it directly rather than through a review or a support forum.

How to file a complaint

Email support@bd.market with:

• Your order ID, if the complaint relates to a purchase
• The email address on your BD.MARKET account
• A description of what happened and what outcome you're looking for

What happens next

We aim to acknowledge every complaint within a reasonable time and work with you directly to resolve it. If your complaint relates to a payment, see our Refund Policy for how refund requests are handled.