Contact
We keep contact simple: one address for everything, and a real person reads it.
Email us
Questions before you buy, an order that needs looking at, a billing query or a security report — all of it goes to this one address, so there is no wrong place to write to.
What to include
- Your order number, if your question is about a purchase — it is the fastest way for us to find it.
- The email address you signed in with, if the question is about your account.
- The product and plan, if it is about something you bought.
Complaints
See our complaints process for how we handle and respond to formal complaints.