Frequently asked
Questions, answered
Where do I actually check out?
Right here on bd.market. Checkout, your account and your downloads are all part of this one site, so there is no second address to sign in to.
Which payment methods are supported?
Payments are processed securely by Stripe. The methods available to you — cards and any local options enabled on our account — appear on the secure payment page.
When do I get access after paying?
Access is granted only after our server verifies the payment directly with the provider. Returning to the payment page, or closing it early, never unlocks anything on its own. If a payment was deducted and access has not appeared within a few minutes, email support@bd.market with your order number.
How do I download my files?
Sign in and open your downloads. Files are served to your account only, and every request is checked against your entitlement.
Do I need a password?
No. Sign-in is passwordless: we email you a one-time link and a code. There is no password database to leak.
Where are my receipts and order history?
Your account lists your orders and their status, and a confirmation email is sent for each order and each confirmed payment.
Will I get updated versions of a product?
Downloads are always served from what is currently published for the product, so you get the current release whenever you download it again.
What is your refund policy?
Refunds follow the BD.MARKET refund policy. If a refund is processed, access to the associated products is revoked.
How do I get help?
Everything goes to one address: support@bd.market. Orders, downloads, billing questions and anything else all reach the same inbox.
Still stuck? support@bd.market — orsign in to check an existing order.